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Shipping policy

We use 3rd party couriers service and VCA Gundam Singapore do not own any of them. We are unable to control the date and time of deliveries. Request for a specific delivery date and time are made at best effort basis only and are subjected to the courier company's efficiency and service standard. Tracking number may be provided once it has been sent out, you can track your parcel via their respective website by keying in the tracking number.

INTERNATIONAL SHIPPING (WORLDWIDE)

Shipping Charges are calculated by actual weight. International postage is sent to our shipper "Direct Link" within 3 to 5 working days from the date of order confirmation, following which Direct Link will ship out to the recipient.

Delivery Time - Approximately 15 - 30 working days depending on the order's shipping address. Tracking number and tracking URL will be provided via your stated email.

Delivery time may be delayed during any festive periods.

Buyer is responsible to ensure that the product can be lawfully imported to destination country before placing any orders and is to bear all relevant charges on shipping, import, and customs duties.

The amount of shipping charges shown was estimated so there may be circumstances that we will contact you again for additional shipping charges.

* If you do not receive your tracking number or any notification from us, please do not hesitate to email us at admin@vcagundam.sg
* Please ensure that the address provided by you is correct. We do not take any responsibility for wrong address provided.
* Customer will bear any delivery charges should there be any re-delivery arrangement.

SELF PICK UP
A confirmation email will be sent to you once the items have been packed and ready for collection.

Please provide email print-out to collect your item at our store.

PREORDER / BACKORDER
Please take note that we will only process your order delivery / self-collection when ALL item(s) in the respective single order has arrived. Should you wish to receive those item(s) once it is available / in-stock, please submit your item(s) order separately.