Refund Policy

Note : Goods / items considered sold are not eligible for refund or exchange unless the following:

- Factory manufacturers' defects
- Incorrect order shipped

Please understand that product package packed from VCA Gundam serve the purpose of use for it's delivery, we are not liable for the damages made to the package but not to the product or package itself; and therefore such case will not be eligible for exchange.

Items which are unused, unaltered, in original packaging and accessories are eligible for exchange.

Eligible exchanges are applicable:
Local (SG) : 7 days from the date of purchase
International : 14 days from the date of purchase

Free shipping will be provided for order which is eligible for exchange.

VCA Gundam Singapore reserves the rights to reject any requests without providing requested photographic evidence / self-inflicted damage to the product.

VCA Gundam Singapore reserves the rights to cancel or reject any order without prior notice.

Please email to stating your order number and any supporting photograph(s)

Please allow our customer service up to 3 working days for email response.